LuxTech:GreenLight Benefits

GreenLight

Benefits

The delivery of this Managed Service will provide your business with the following benefits:

• Existing staff are able to focus on core business activities without requirements to learn new products
• Lower total cost of ownership because the products are maintained and developed more efficiently
• Improved reliability and quality of the information being provided as product and patches are kept up to date
• Fast turnaround of enhancements
• One stop shop for all support, maintenance and enhancements to the products
• High quality cost-effective reporting on the availability and performance of the IT Infrastructure
• Expert advice on the new features available in each new product version
• Key Performance Indicator reporting enabling IT to demonstrate the business value delivered by service and support
• Consolidated contracts so there are fewer suppliers to manage
• No recruitment for additional staff is necessary, which involves management time and recruitment costs
• No in-depth training costs are incurred as no in-depth product training is required

An administration management service that provides a wide range of proactive services that will keep your service management solution up to date, healthy and delivering value to the business while minimising your time.

Business Needs

• Minimise IT Costs
• Reduce downtime
• Meet internal SLA’s
• Gain ROI on tool investment
• Prevent reinventing the wheel
• Free up staff to focus on business critical systems
• Simplify support contract administration

Solution

• Working remotely and locally
• Regular housekeeping
• Backup verification
• Regular health checks
• Regular status reports
• Consultative days on-site
• Patch updates
• Agent updates
• Telephone support
• Contract administration

Customer Benefits

• Greatly improved system uptime
• Greater return from investment
• Stop repeated investments
• Free up staff time and no additional resources required
• Reduced training costs
• Solutions fully up to date - quickly