• Overview
• GreenLight
• AutoTask
• TaskFire
• Expertise

AutoTask

Autotask is the all-in-one web-based Professional Services Automation (PSA) software designed to help IT Service providers to run our businesses better and more efficiently. That's a bold promise, but it delivers by getting the entire team all working off of literally the same customer and business information, all in one place.

AutoTask is designed to optimize our processes and our workflow to help us manage all of our professional services: Managed services, break-fix, consulting, system integration, networking projects, software implementations, service desk contracts, and scheduled maintenance.

Key to the success is Autotask has a seamless integration with GreenLight’s automation Framework that facilitates more integrated and robust delivery of IT services. For Autotask users, the benefits are automated access to end-user client asset data, streamlined services of incoming issues from GreenLight’s monitoring platform, and full integration for round-trip ticket closure in both systems. Autotask’s integration to GreenLight provides us with the ability to report to our customers in an integrated manner, improving our workflow and increasing our response times.