• Overview
• Managed Services
• Consultancy & Professional Services
• Health Checks
• Resource Provision
• Procurement

Providing services and resources to support your IT

PROACTIVE SERVICES

A service that can tailored for your needs

Our Managed Support Service can also be customised through a variety of additional support options to deliver the precise levels of support required for your business. We work together with you to establish the exact requirements and deliver a uniquely tailored service.

During our Take-On procedure, our support consultants spend time with you, getting to know the environment in as much detail as is possible. This provides us with a greater understanding of your infrastructure to enable us to offer proactive steps to maintain the levels of service your business demands.

Additional on-site service days, technical account reviews and health checks can all be added to enhance our standard off the shelf support service.

Improve the operational effectiveness of your IT

LuxTech's Proactive Support Services are designed to help clients get more from their IT investment and improve the stability, availability and operational effectiveness of their IT environment.

LuxTech's multivendor proactive support services cover a number of infrastructure elements including storage, SANs, data management, Windows and Citrix environments. Proactive support activities include audits, release planning, availability checkups, remote administration, consultancy and patch updates.

Benefits of LuxTech Proactive Services

With increased reliability in technology and comprehensive break fix support contracts, many people question the need for proactive support services. However a Gartner report established that only 20% of unplanned downtime was caused by hardware failures and 80% were caused by 'People and Processes'. Break-fix support addresses the 20% whereas Proactive Services address the 80%.

LuxTech's Proactive Support Services:

• Solve problems before they occur
• Offer long term system reliability
• Reduce downtime
• Enhance your in-house IT team
• Reduce business risk
• Increase the operational effectiveness of your IT

LuxTech expertise

LuxTech's customer support organisation has extensive experience in helping businesses of all sizes keep their open, multivendor technology up-and-running. The variety of infrastructure technology we provide enables us to understand your entire environment and ensures the highest quality, unified, reactive support for your business.

This knowledge and understanding has helped us to develop a range of Proactive Services designed to improve the operational effectiveness of your IT and to anticipate system issues and potential downtime events before they happen.