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Providing services and resources to support your IT

Incident Based Support

Real-time Desktop Support Service

On demand IT support, no matter where in the world you are. In just a couple of clicks, you can be connected to an engineer who can diagnose and solve your IT issues.

A reactive system that is robust and saves hours and hours of time and money. Rescue connections are simple to start and enable our qualified engineers to deal with any software-based issue within seconds. Ideal for keeping staff working at optimum levels, cutting down on call costs and helping remote non office-based workers experience quality IT Support.

Maybe you're an in-house IT technician and are struggling to keep on top of user issues while maintaining a strong stable network. By letting your workforce come to us for day-to-day user support, this will free up your time for important network issues and greatly reduces the cost of getting another in-house member of staff.

Next steps

Find out how LuxTech's Reactive Support vouchers can help your business:
• Request a call from an Account Support Manager

LuxTech's expertise:

LuxTech's support team is dedicated to providing the highest levels of service. Our clients agree that this is achieved by:

• A team dedicated to support
• The backing of key partners
• Taking full ownership
• Simplifying administration and management

GreenLight – The Incident Request Information System

GreenLight is LuxTech's web-based tool that enables clients to simplify the management of their support services. All their support calls can be logged by the GreenLight system and are monitored by our support desk. In addition, support agreements can be viewed and requests for changes can be made online.