• Overview
• Managed Services
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• Health Checks
• Resource Provision
• Procurement

Providing services and resources to support your IT

LuxTech's support services provide a comprehensive and flexible range of options that can be configured to make sure a client's infrastructure gets the expert attention needed. In addition to standard front-line, 24 x 7 hardware and software services, LuxTech is able to put together customised support solutions for any business situation.

We offer:

• Proactive Services
LuxTech's proactive services are designed to proactively monitor, manage and support IT environments. LuxTech works with clients to design proactive plans around a variety of areas including patch management and implementation, network discovery and documentation, performance reporting and tuning and licence audit and reconciliation.

• Incident Based Support Plans
The Incident Based Support Plan provides a flexible and cost-effective means of receiving additional technical assistance from LuxTech that isn't covered under the standard agreement as and when it is required. It can be used for consultative telephone support, on-site system support and ad-hoc consultancy.

• Multi-Vendor Hardware and Software Maintenance
LuxTech provides reactive hardware and software maintenance for multi-vendor hardware and software. Support calls are logged through LuxTech's 24 x 7 Support Desk, or the web based GreenLight system. Technical experts then provide assistance, based on their unique knowledge of the installation.

Hardware and software maintenance from LuxTech includes:

• Support for multi-vendor hardware and software
• Service Level Management
• Central Help Desk for multiple contracts
• Access to GreenLight for call logging, tracking and contract management